Online Booking System for Practice Room Online

Company: Practice Room Online
Industry: Education and Training
Company Size: 1–10 Employees
Engagement Duration: 6 Months (Ongoing Partnership)

About the Company

Practice Room Online is a forward-thinking education and training startup that partners with global enterprises to enhance employee performance through professional coaching. By leveraging expert facilitators, Practice Room simplifies complex professional conversations through structured coaching sessions delivered via an online platform.

The Challenge

As a growing online coaching platform, Practice Room had already developed part of their digital product but lacked an integrated online booking system. Manual booking processes were leading to inefficiencies and human error, impacting the user experience and operational effectiveness.

The client needed a software development partner with experience in UX design, agile methodologies, and secure, scalable architecture. Their goal was to co-create a booking experience that was seamless for users, while ensuring long-term reliability and maintainability for enterprise use.

Our Solution: End-to-End UX and Software Development

We engaged with Practice Room Online through a three-phase process: design, development, and infrastructure optimization. Each phase was executed using user-centric and agile software development methodologies to ensure tangible results and ROI.

Phase 1: UX Research and Design Thinking

Our team conducted a detailed UX research and design sprint to identify user pain points and outline a practical, high-impact solution.

1. Research

Current user journey analysis
Heuristic review of the existing coaching platform
Stakeholder interviews to gather qualitative insights

2. Define

UX design enhancement recommendations
Creation of user personas
Mapping the future-state journey for booking experiences

3. Design

High-fidelity wireframes tailored for a streamlined booking process

4. Review

Usability testing and iterative updates
Refinement of user flows
Client sign-off of final design deliverables

Phase 2: Custom Software Development for Online Bookings

Following approval of the UX design, we transitioned into the development phase, building the online booking features using an iterative, agile approach.

Key activities included:

Detailed feature breakdown and estimation using the Fibonacci sequence
Sprint planning with the client in two-week cycles
Custom software development for booking functionality
Continuous testing and delivery of incremental working software
Production deployment of the new online booking system

This ensured a scalable, secure, and user-friendly platform that met all client requirements.

Phase 3: Cloud Hosting and Deployment Optimization

To complement the product improvements, we re-architected the hosting and deployment environment using cloud best practices:

Improved infrastructure design using AWS and Docker
Streamlined CI/CD pipelines with Jenkins and Azure DevOps
Error-free deployments and faster go-to-market
Optimized hosting configuration, resulting in a 50% reduction in cloud costs

Business Value Delivered

By working closely with Practice Room Online, we delivered measurable business impact:

Enhanced User Experience: The new booking interface significantly improved customer interaction and brand perception, enabling easy and efficient scheduling of coaching sessions.
Increased Development Capacity: Our expertise allowed the client to scale software capabilities rapidly, tapping into new customer segments.
Streamlined Cloud Deployment: Our DevOps and cloud architecture solutions enhanced deployment reliability and performance.
Reduced Infrastructure Costs: A re-engineered cloud hosting setup reduced costs by 50%, maximizing infrastructure ROI.

Client Testimonial

Felicity Hall, Product Owner
“Partnering with WebTonic and CyberPro has been one of the best business decisions we have made. Communications with the whole team has been super easy, collaboration and support were second to none, and solutions were delivered on time and on budget. The service has been straightforward and enjoyable – a somewhat rare experience with dev partners.”