Media
Rethinking AI in the Workplace
In today’s business world, artificial intelligence (AI) is everywhere. From automating customer support to optimizing supply chains, organizations across industries are integrating AI to transform workflows and ease the burden of repetitive tasks. However, alongside the enthusiasm for AI’s potential, there are lingering concerns about job security and questions about AI’s true impact on productivity and workplace efficiency. As companies face pressure to adopt AI swiftly, some view this as a chance to streamline and optimize, while others worry about the implications of AI on the workforce and the human skills that power businesses.
At CyberPro Consulting, we set out to better understand the impact of AI on the South African IT industry by surveying our own consultants. With clients across sectors like Banking, Insurance, Retail, Health, and Education, our consultants are embedded in diverse work environments, providing a unique perspective on AI’s role in the industry. Here’s what we discovered.
The Role of AI Tools in the IT Workplace
Our survey reveals that AI has quickly become an integral tool for IT consultants. Around 80% of respondents report using AI daily in their work, with OpenAI’s ChatGPT being the most popular tool (at 73% of the consultants using AI). Many are pairing AI tools to increase productivity, with ChatGPT and Copilot as the most commonly used combination. Notably, 67% of the clients where our consultants work actively encourage AI adoption, underscoring the growing industry acceptance of AI.
Productivity Gains from AI
One of the prevailing theories is that AI is enhancing productivity by taking on repetitive or time-consuming tasks, freeing employees to focus on higher-level responsibilities. We wanted to know if this theory matched our consultants’ experiences. Interestingly, while AI was expected to drive significant productivity gains, 35% of consultants reported little to no productivity improvements. The detailed breakdown is as follows:
- 35% reported “not applicable,” suggesting that AI doesn’t impact their roles.
- 21% cited productivity gains of up to 20%.
- The remaining responses were evenly spread, with only a small fraction (1%) experiencing productivity increases of 91-100%.
These findings highlight a nuanced picture; while AI tools are helpful, their benefits may not be as universal or impactful for everyone.
Perceptions on Job Replacement by AI
Job displacement is a common worry in discussions around AI. However, among our consultants, the sentiment on this issue was relatively positive. Forty percent of respondents believe their roles won’t be replaced by AI, indicating a sense of job security within the IT sector. Breaking down the results further:
- 40% feel their jobs will not be affected by AI.
- 13% believe only around 20% of their work might be automated.
- 11% estimate around 40% could be automated.
- Only a minimal number feels their entire role could be replaced by AI.
This cautious optimism reflects the unique demands of IT roles that often require a human touch, creative problem-solving, and adaptability that AI, at least currently, cannot replicate.
Staying Relevant in the Age of AI
With the rapid advancement of AI, adaptability and continuous learning are essential. When asked if they felt confident in their ability to upskill to remain relevant, 57% of consultants agreed they could acquire new skills to adapt to AI-driven changes. This positive response is reassuring, as it demonstrates a readiness to evolve alongside technology and highlights the importance of a growth mindset in today’s digital landscape.
Is AI Living Up to the Hype?
AI has been heavily promoted in recent years, with companies racing to implement tools that promise transformative results. With widely accessible options like OpenAI’s tools, which have made AI more available to professionals worldwide, we asked our consultants if they believe AI is genuinely living up to its reputation. 65% of our consultants agreed that AI is indeed delivering on the hype, validating its potential to reshape the modern workplace.
At CyberPro Consulting, we understand both the opportunities and the challenges that AI presents to businesses. Our expertise in AI implementation can help organizations navigate the complexities of AI, unlocking productivity and efficiency without compromising job security. Whether you’re looking to streamline operations, empower your team with AI-driven tools, or explore how generative AI can enhance your business, our team is here to guide you every step of the way.
Explore how AI can elevate your business. Contact CyberPro Consulting to discuss how we can support your AI journey and drive innovation in your organization.
Services
Do you have any questions or queries?
We can help you grow your business
Driven by a commitment to client satisfaction, collaboration, and cutting-edge solutions.
Years Experience
Delivering excellence through decades of expertise, innovation, and trusted solutions.